What is covered by Support and Maintenance and how it works.
PHS7: All versions
See the article Maintenance and Technical Support Agreement.
This article provides specific information about the Maintenance and technical support agreement regarding ProMaster Hardware 7 to be read in conjunction with the Maintenance and technical support agreement.
Support and Maintenance ("S+M") is an annual fee that entitles the license holder to technical support and product maintenance updates during the S+M period.
Support is not provided via any other forums, such as but not limited to Facebook, Twitter etc.
Technical support is not training on how to use computers. The user is expected to have these base skills.
For clarity, S+M does not include;
On all parts of the license where S+M is applicable, the annual S+M amount is calculated as 20% of the price of each part of the license. The total S+M fee payable is the sum of these parts.
When S+M has lapsed by more than 6 months (See item 3 above), the annual S+M amount is calculated as 20% of the price of each part of the license, and an additional S+M re-entry fee is then added. The re-entry fee is calculated as 10% of the price of each part of the license for the portion of the period up to and including 24 months where the S+M has been expired. The total renewal S+M fee payable is the sum of these parts.
S+M is not applied to the End User Reporting module. Assistance designing reports is charged on a time basis.
S+M supported features include;
When S+M is expired, additional features and user licenses may not be purchased and added to the PHS7 license.
For any problems occurring during a period where S+M is not active, where the license holder subsequently renews S+M, assistance with the problems occurring in the non-support period will be sole discretion of WH Software Ltd.
On the release of a new major version (e.g., 7.xxxxx to 8.xxxxx), an upgrade is offered from the old version to the new version. The upgrade price for each license is calculated, and the continuity of S+M on the old product from the date it was purchased to the date of release of the new version affects the upgrade license price offered during a preferential upgrade period that follows the release of the new version.