When sending key information to a Silca key machine (e.g. UnoCode, Triax, Viper), the following error appears:
Silca Error 5002: Major error during transmission
IC: All versions
This is a generic error from Silca that indicates the machine did not correctly respond.
The exact cause is not provided so multiple causes must be checked.
Check the items below:
Setup and Admin menu choose Machines.Properties, the Machines property window is shown.COM port selected is the COM port the key machine is connected to on the computer.Model selected is correct for the key machine.Serial no is the key machine's serial number.Read SN button to communicate with the key machine and read the serial number into InstaCode.Some USB to serial port adaptors do not work correctly. In particular some old adaptors that pre-date Windows 10 do not work correctly with Windows 10.