Why can some keys not be sent to the Silca Triax?
IC: All versions
When InstaCode sends cutting instructions to the Silca Triax, we use the on-board data in the Triax and send the cut values required for the key.
When the Triax does not have the key information then this is not possible.
Also, if InstaCode tries to send to the Triax but the key is not available on-board the Triax, please ensure that your Triax firmware is up to date.
From time to time Silca add keys to the Triax that already exist in InstaCode, but we are not aware that the key has been added to the Triax machine. If you encounter this situation, please contact us so we can amend the InstaCode data.
Some key data onboard the Triax is locked and you must get authorisation from the lock manufacturer and also from Silca to have that key data unlocked on your Triax. InstaCode cannot cut locked keys on the Triax until you get them unlocked.